Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with applicable Australian privacy obligations and the operational principles of Pathways Project Limited.

1. Our Purpose

Pathways Project Limited is an ACNC registered charity focused on early intervention, harm prevention, mentoring, wellbeing support and referral pathways designed to strengthen individuals, families and communities.

We are committed to handling personal information responsibly, respectfully and confidentially.

2. Information We May Collect

We may collect personal information including:

• Name
• Contact details
• Emergency contact information
• General wellbeing or support information voluntarily provided
• Referral information
• Program participation information
• Website enquiry submissions
• Volunteer or partnership enquiries
• Feedback or survey responses

We only collect information reasonably necessary to provide support, administer programs, improve services or respond to enquiries.

3. How Information Is Collected

Information may be collected through:

• Website contact forms
• Support enquiries
• Program registrations
• Referral processes
• Phone or email communication
• Volunteer applications
• Surveys and feedback forms
• Direct conversations with participants

Where practical, individuals may choose not to provide certain information, however this may limit Pathways’ ability to provide appropriate support or referrals.

4. How Information Is Used

Information collected may be used to:

• Respond to support enquiries
• Facilitate mentoring or wellbeing programs
• Assist with referral pathways
• Improve Pathways services and operations
• Communicate important updates
• Maintain participant safety and wellbeing
• Meet legal or operational obligations
• Support funding, reporting or governance requirements in de-identified form where appropriate

Pathways does not sell personal information to third parties.

5. Confidentiality

Pathways respects the confidentiality of individuals engaging with our services and programs.

Information shared with Pathways is handled with care and accessed only by authorised personnel, volunteers or appropriate support professionals where required for operational purposes.

While Pathways aims to maintain confidentiality wherever possible, information may be disclosed where:

• required by law;
• there is a serious and immediate risk to a person’s safety or wellbeing;
• a referral to an appropriate support service is necessary;
• consent has been provided by the individual.

6. Referral-Based Support Model

Pathways operates through a referral-based support model.

Where higher-level, specialised or crisis support is required, Pathways may assist individuals in connecting with appropriate external support providers, emergency services or qualified professionals.

Pathways Project Limited is not a clinical mental health provider and does not provide medical diagnosis, psychiatric treatment or clinical therapy services.

7. Crisis and Emergency Situations

Pathways Project Limited is not an emergency response or crisis counselling service.

If there is an immediate threat to safety or wellbeing, individuals should contact:

• Emergency Services, 000
• Lifeline, 13 11 14
• MensLine Australia, 1300 78 99 78
• Suicide Call Back Service, 1300 659 467

In circumstances involving serious safety concerns, Pathways may contact emergency services or appropriate support providers where reasonably necessary.

8. Storage and Security of Information

Pathways takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure or alteration.

Information may be stored electronically, physically or through secure third-party service providers used to support Pathways operations.

While reasonable safeguards are implemented, no online transmission or storage system can be guaranteed completely secure.

9. Website and Digital Information

When using the Pathways website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Website usage activity

This information may be used to improve website functionality, security and user experience.

The Pathways website may contain links to external websites or services. Pathways is not responsible for the privacy practices of external providers.

10. Access and Correction Requests

Individuals may request access to personal information held by Pathways or request corrections where information is inaccurate or incomplete.

Requests can be made by contacting Pathways directly through the contact details provided on our website.

11. Changes to This Policy

Pathways Project Limited may update this Privacy Policy from time to time to reflect operational, legal or organisational changes.

The most current version will always be available through the Pathways website.

12. Contact

For privacy-related enquiries, concerns or requests, please contact:

Pathways Project Limited
Website: The Pathways Project